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General Inquiries:
Yes, you can register an account here with us to kick start your first purchase. You may choose to sign up right now or when you hit the ‘Check Out’ button, entirely up to your own preference. By doing so, your details will be saved for your convenience and you may track your past orders too.
Simply login to your account, add the items you are interested into your shopping bag and check out!
Should you have any issue placing an order, you could also reach out to our friendly Customer Service Team by email us at contact@pazzion.com.my. We would be most happy to assist you with your queries!
Yes, you could make changes to your order before the parcel is dispatch from our office. Kindly email us at contact@pazzion.com.my and we will do our best to assist you to modify your order accordingly.
Yes, you could cancel your order before the parcel is dispatch from our office. Please email us at contact@pazzion.com.my and we will assist you to cancel the order for you. Upon cancellation, an email would be sent to you to update you on the status. Kindly allow up to 30 working days for payment to be refunded to you.
PAZZION's membership is non-transferable and cannot be shared with others. Meaning that the membership and benefits can only be used by the person who signed up for the membership. This policy is in place to prevent abuse of the membership benefits, such as sharing with non-members, and to ensure fairness and prevent fraud.
*For kids shoes size may vary depend on the different shoe style, we’re strongly recommend you to provide us your little princess feet measurement, then we will assist you to find the right size.
At PAZZION.com.my, we provide FREE west Malaysia delivery for order over RM100, a flat rate of RM10 for order less than RM100.
We will try our utmost to reach you subject to our Courier company have support to the area. We will contact you if we can’t make it, please allow us to process your refund within 30 days.
Sorry we don’t ship East Malaysia at the moment due to the restriction from our franchise agreement.
Sorry we don’t ship international at the moment.
All orders placed on Monday to Friday (excluding Public Holidays) will be processed and dispatched within 2-3 working days after payment verification. For orders placed on the weekends and public holidays, it will be processed on the next working day.
Delivery time for West Malaysia is around 2-3 working days after we dispatch the parcel. Once the parcel has been dispatched, our system will generate a tracking number and send it to you via email.
For local orders, we have 2 logistics partners – GDExpress and Pos Laju.GDExpress – Please log on to GDExpress to track your shipment. Pos Laju - Please log on to poslaju to track your shipment.
Yes, you can. You may request to collect your parcels at any of retail stores in Malaysia. Please leave a message in the comment box on which outlet you would like to collect from and we will arrange it for you accordingly.
To prevent any lost parcel, we are afraid that we are unable to cater to requests for delivering the parcel to any hotels.
We will not be able to redirect orders once your parcels have been dispatched. Kindly ensure that correct shipping address has been provided.
If you have not receive your parcel after the expected delivery date, kindly log on to the courier website to check on the shipment. You may contact our logistics partners directly or contact us at contact@pazzion.com.my for further assistance.
Store credit is a value issued to your online account that can be used to offset any purchases made at PAZZION.COM.MY. The store credit can only be used at PAZZION.COM.MY.
Yes, the store credit will expire in 1 year from the date of issue.
Yes, you can login to your account and the store credit will be shown in the ‘My Account’ page as ‘Store Credit’.
If store credit is available for you to redeem in your account, it will be automatically applied to your purchase when you check out from the shopping bag. You will need to pay the remaining value if your order value exceeds your store credit balance. Any unused, remaining value can be used for your next purchase.
Terms & Conditions
Privileges - PAZZION VIP Privilege Programme is valid for a lifetime. - Be the first to receive latest product news, exclusive offers and promotions, - Invitations to exclusive members-only events, workshops, and more. Discounts - Enjoy 10% discount on all regular-priced items at all retail stores in West Malaysia and on PAZZION.COM.MY. - Enjoy a one-time discount of 20% on all regular priced items on your birthday month. - Enjoy an additional 10% discount on the sale items which up to 50% during promotion periods.
Do note that, to enjoy 20% one-time birthday discount on our online store, please contact us via Whatsapps to get the discount code.
Be entitled to our lifetime membership with purchase of RM500 and above of regular-priced items (gift voucher and shoe care products are not included) in a single receipt at PAZZION retail store in West Malaysia or PAZZION.COM.MY.
Sorry not immediately, you can only enjoy the member privileges on PAZZION.COM.MY after you do an online activation for your account. Kindly refer to the ‘Steps for Online VIP Account Activation’ for more information on how to go about on this.
Yes, you can! Simply follow the steps below to activate your online VIP member privileges. STEPS FOR ONLINE VIP ACCOUNT ACTIVATION:STEP 1: Create an online account at Account Register. STEP 2: Provide the following information and email it to contact@pazzion.com.my with the subject title “Online VIP Account Activation”. - Full Name - NRIC number - Contact number - Mailing Address - A copy of front and back image of your NRIC STEP 3: Your application will be processed and you can start to enjoy your member privileges online in the next 2-3 working days. A confirmation email will be sent to your registered email address to inform you on the status of your Online VIP Account Activation before you start enjoying your member privileges at PAZZION.COM.MY.
Once you fulfil the VIP membership requirement, simply follow the steps below to register your online VIP membership. STEPS FOR ONLINE VIP ACCOUNT REGISTRATION:Step 1: Create an online account at Account Register. Step 2: An email will be send to the you in order to request information below: - Full Name - NRIC number - Contact number - Mailing Address - A copy of front and back image of your NRIC Step 3: Once we received the email with all the information, our customer service officer will upgrade your online account to VIP status. Step 4: Our customer service office will enter the information to our system, so you can enjoy VIP membership benefit in our retail store too. Step 5: Once our customer service officer completed step 3 and 4, a confirmation email will be sent out to you.
No, your member discounts will be reflected automatically when you check out from the shopping bag.
In the store – 10% discount is only applicable for next purchase.E-store – 10% discount only apply after VIP status is successfully activated, it normally take 2-3 days and a confirmation email will be sent out to you.
